Product Guarantee and Warranty

BSS extends to the original consumer the following warranty period:

1.1 Shower Screens – 1 Year

1.2 Wardrobe Doors* – 1 Year

1.3 Splashbacks* – 1 Year

1.4 Mirrors – 1 Year

1.5 Led Mirrors – 1 Year

1.6 All other non specified products – 1 year

* For Wardrobe Doors and Splashbacks, any mirror components are covered under the Mirror warranty term.

BSS offers the original consumer the following warranty terms:

2.1 BSS guarantees that products bought directly from them are free of manufacturing flaws in materials and workmanship for the duration of this warranty from the purchase date.

2.2 BSS will, at its discretion and following inspection by its agent, replace any part or finish proven faulty in material and/or workmanship under normal residential installation, use, and service during the warranty period.

2.3 If BSS needs to send a representative to inspect warranty claims on-site, QSS reserves the right to charge for this service if the issue is determined not to be warranty-related.

2.4 All warranty claims must be accompanied by proof of purchase (original sales receipt) from the original consumer buyer.

2.5 This warranty does not intend to exclude, restrict, or limit any rights applicable by law.

Ensuring the longevity of your premium bathroom products is essential for uninterrupted performance over time.

3.1 Certain water sources may contain elevated levels of lime and calcium, which can accumulate on surfaces. Regularly cleaning all glass and frame surfaces is necessary.

3.2 It’s advisable to squeegee glass surfaces after use to prevent water from drying and causing calcium and lime scale buildup.

3.3 For electroplated and powder coated surfaces, use a soft, damp cloth for regular cleaning. Mild liquid detergent or soap with water is suitable for removing dirt.

3.4 Lubricating rollers, hinges, and pivots periodically is recommended for smooth operation. Suitable lubricants include Vaseline, motor oil, sewing machine oil, CRC, or olive oil.

3.5 Coastal areas with high airborne salt concentrations require frequent surface cleaning to prevent corrosion.

4.1 Avoid using cleaning agents that contain acid, bleach, ammonia, or abrasive creams.

4.2 Refrain from using rough scouring pads for cleaning purposes.

4.3 Certain areas in Australia have water with elevated pH levels or mineral concentrations. Prevent prolonged contact of water with product surfaces.

4.4 After each use, wipe down the surfaces.

5.1 Normal wear and tear includes the natural degradation over time of the relevant product when used as directed for residential purposes.

5.2 This warranty does not cover leaks that occur over time due to the degradation of silicone sealant.

5.3 BSS holds no liability for product installations where BSS was not the installer, nor for any warranty claims resulting from incorrect installation.

5.4 The warranty excludes damage caused by accidents, alterations, misuse, abuse, normal wear and tear, calcium or lime deposits, mould, rust stains, corrosion, surface pitting due to exposure to salty air or corrosive materials, colour changes occurring with time, or use contrary to standard residential use.

5.5 To the maximum extent permitted by applicable law and unless expressly agreed otherwise in writing, BSS will not be liable for labour costs, replacement costs of third-party goods, or any incidental or consequential damages incurred during or after installation, repair, or replacement, including any other losses or damages arising from defective products.

A warranty becomes void if:

6.1 the product isn’t cared for and maintained as per the instructions in this document;

6.2 the product undergoes any alterations;

6.3 the product is used for purposes other than residential use; or

6.4 damage to the product is due to misuse, abuse, or neglect.

6.5 Failure to comply with the specific installation instructions for the product or the guidelines in this document will result in voiding the applicable warranty.

7.1 For any inquiries or warranty claims, please get in touch with your point of purchase.